Refund policy
If you would like to return or exchange your purchase, please email us at Shop@BrennaFineJewelry.com. Returns must be received within 10 days of receipt. Returns or exchanges are only accepted on unworn, unaltered jewelry items returned in original packaging (Brenna fine jewelry Box how it was shipped). We reserve the right to refuse a refund or exchange if we see any wear or improper use of the item upon return.
The following are NOT eligible for return nor exchange:
- Engraved
- Custom
- Personalized
- Birthstone Pieces
- Engagement Rings
- any international shipping address
While balancing the fact that we are a small business, we try to offer easy returns. We make jewelry to order, and we invest in materials, free shipping, and staffing. As such, returns and repurchases are limited to 2 transactions (i.e. original order > return for new item). After that point your purchases may become final sale. We reserve the right to use our professional discretion or limit purchases.
